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Check this list for common issues you may experience when you enter your Microsoft account or product key while redeeming your Office product at https://function.com/setup and https://microsoft365.com/setup associates:

I get a language or geographical error

This can happen if endeavor to redeem a product fundamental purchased in some other state or region. Check this list for troubleshooting tips.

My country or region isn't listed

I go the error "This product key isn't meant for your region"

I go the error "Sorry, we can't use this production primal because your electric current subscription was set up in another state/region"

What are the limits for Microsoft accounts?

Read these tips if you have multiple product keys or a lot of devices.

View Microsoft account limits

Production key errors on Role.com/setup and Microsoft365.com/setup

Here are the common errors and how to fix them.

This product cardinal has already been used

Your product central can only be redeemed once. It isn't meant to be re-used or shared. If y'all get a message that your product cardinal has already been used, you can go straight to your Microsoft business relationship, Services & subscriptions page to install your product and manage your subscription benefits.

If yous bought Microsoft 365 Family and want to permit other users to install Office, please don't ship the production cardinal to them considering they will meet the same error. Instead, ship them an email or link using the procedure in How to share your Office 365 Home subscription benefit. This will add their Microsoft accounts to your subscription and permit them to go to their Microsoft account, Services & subscriptions folio to install Function apps on their ain devices.

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Sorry, we can't find this product key in our database (ERR_INVALID_TOKEN) or Sorry, nosotros can't gear up your account at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

Y'all'll come across this error message if you enter a production primal for a version of Function that isn't available for download from Office.com/setup. Hither's where you tin can enter those product keys.

Role 2011 for Mac and Role 2010 are no longer supported and non bachelor for download if yous no longer have media to download these versions. Larn more at Back up has ended for Role for Mac 2011 or End of support for Office 2010.
For Microsoft 365 Business Standard, become to https://function.com/setupkey.

If you're not certain what kind of product key you have, yous can use the Virtual support agent (English only). If your product key is for a supported version of Office, the Virtual support agent volition provide a link to download Office. The Virtual support agent tin besides let you know if your product primal has been blocked and can connect you to a live agent.

Sorry, we tin't ready up your account right now (NoMatchingOrEligibleProductsFound)

If you get this message, this ways that your product key was purchased in a dissimilar land or region than where y'all're currently located. Office product keys must be redeemed in the state or region where they are purchased. If yous demand assistance, contact Microsoft support.

This can also happen if you try to extend the duration of your current Microsoft 365 subscription with a product key that was purchased in a different country or region than the i originally used to offset your subscription. For example, you ready your Role subscription in Prc with a product key purchased there and you then purchase a product fundamental in the United states of america, and attempt to extend your Office subscription with it. In this scenario, you lot can either redeem the new cardinal to a different Microsoft business relationship or you can wait until your subscription expires (at least a 24-hour interval after the expiry date) to apply the new primal with the same Microsoft account.

The product key isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

You'll encounter this bulletin along with either mistake code INVALID_PRODUCT_KEY or error code ERR_INVALID_TOKEN if you lot enter the wrong product key, or if you accept a typo in your production key.

Examples of using the wrong product central

Well-nigh Microsoft products use a 25-character production cardinal. If y'all ain multiple Microsoft products, it's easy to confuse the keys and use the wrong one. Hither are some common things that tin can happen:

Using the product key from a sticker on a PC

These production keys are usually for Microsoft Windows. Check the sticker for a product name to make certain it'southward for the Office product you're trying to install.
Using product keys for Office 2010 or earlier

Office 2011 for Mac and Office 2010 are no longer supported and not available for download if you no longer have media to download these versions. Learn more at Support has concluded for Office for Mac 2011 or Stop of support for Office 2010.
Using on Microsoft 365 for business product key

These product keys are entered in a dissimilar location. For aid, see Enter your product central for Office 365 for concern.
Using the production fundamental provided by a school or system

If your school or organization has a book license agreement for Role, then you are using a different version of Office that uses volume license keys. These keys can't be used for retail Office versions similar Home and Student, Home and Business organization, or Professional, and tin't be entered on this folio. Encounter Activate volume editions of Office for more information.

Mutual means people mistype the product cardinal

Reading the product key from a characterization tin can be hard. Letters and numbers may look the same.

To avert typing mistakes, hither's a list of unremarkably mistyped characters:

The letter of the alphabet B and the number 8.
The letter of the alphabet Grand and the number 6.
The letter O and the number 0.
The alphabetic character Q and the number 0.
The letters V and V back to back (VV) appear similar the alphabetic character W.

Tip:If yous bought Office from an online retailer and received a confirmation e-mail, try copying and pasting the product key from this electronic mail instead of typing information technology.

The product primal isn't valid (KEY_NOT_ACTIVATED)

Y'all'll encounter this bulletin if the retailer where you lot purchased Office didn't activate the product key at the indicate of sale. The product cardinal must exist activated by the retailer before you can use it.

To resolve the issue, go back to the store where you lot purchased Office and have them activate the product key.

"Sorry, you've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

You'll see this message if you attempt to extend the amount of time on your Microsoft 365 subscription by 5 years.

Your Microsoft account can have just ane Microsoft 365 Family subscription associated with it. If you use the same Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you extend the amount of time for your subscription, up to a maximum of v years. This doesn't increase the number of Office devices you tin can be signed in to or increment the corporeality of online storage that's bachelor with the subscription. For more than information, see What happens if I add another Office 365 for dwelling house subscription plan to my business relationship? and How sign in works in Role 365.

Distressing, nosotros can't fix up your account correct now. Hang on to your product key, and try again later (ConversionBlockedSubscriptionViolations)

Nosotros can't redeem your product cardinal due to a billing consequence with your Microsoft account. Please go to your Microsoft account, Payment & billing page, locate the Pay settings department, and select the link for Modify how you lot pay or Set up how you pay.

You take reached the maximum number of Office products that can exist associated to your Microsoft business relationship

You can redeem upward to 25 one-time purchases of Office 2019, 2016, or Office 2013 on the same Microsoft account. To redeem additional products, you'll need to create another Microsoft account. For more aid, see Getting maximum number error when you effort to redeem Office?

Note:This does not use to Microsoft 365 subscriptions. Your Microsoft business relationship can have only one Microsoft 365 Family subscription associated with information technology.

I get an error that JavaScript is required to complete the activation process

Subsequently you enter a valid product key, the Next button should exist enabled. However, if JavaScript isn't enabled in our browser, the Next push won't piece of work. Use the guidance in Enable JavaScript to enable JavaScript in your browser. If you lot're using an iPad, y'all must use some other device to redeem your product cardinal considering JavaScript isn't supported on iPads.

My spider web browser is blocking cookies

Here'southward how to enable cookies if your browser is blocking them:

Edge (Windows 10)

In the Edge window, select More (...) > Settings > View advanced settings.
Scroll down to Cookies, and select Don't cake cookies

Internet Explorer

In Internet Explorer, in the menu bar, selectTools > Net options > Privacy > Advanced.
Select Take or Prompt nether First-party Cookies, and Accept or Prompt under Third-political party Cookies.
Select OK.

Chrome

In a Chrome window, exercise one of the following:
- In the browser address box, enter chrome://settings/content.
  
  OR
- On the Chrome menu, select Settings > Show advanced settings, and then nether Privacy, select Content settings.
In the Content settings dialog box, under Cookies, brand sure Let local data to be prepare (recommended) is selected.
Select Done and refresh the browser.

Mozilla Firefox

If you lot're using Windows, in the Firefox window, select Open up menu > Options.

Tip: If you're using a Mac, become to Firefox > Preferences.
Select the Privacy tab.
In the History section under Firefox will, select Utilize custom settings for history.
Make certain Accept cookies from sites is checked and Have tertiary political party cookies is set to Always, and then select OK.

Safari

On your Mac, get to Safari > Preferences > Privacy.
Nether Cookies and website data, select Ever allow.
Select Close and refresh the browser.

Bug with language or geographical issues

Here are the common errors and how to set them.

My land or region isn't listed

Afterwards you enter your product key, your electric current country or region might not appear in the listing, or the website language might change. This can happen if yous buy your product key in a dissimilar land or region than where you redeem information technology. Your product key is only valid for the countries or regions listed. If you need help, contact Microsoft back up.

I go the error "This production key isn't meant for your region"

If you become this bulletin, this ways that your production key was purchased in a different country or region than where you're currently located. Office product keys must be redeemed in the country or region where they are purchased. If y'all need help, contact Microsoft back up.

I get the fault "Sorry, nosotros tin't use this production central considering your current subscription was set up in another country/region" (BillingAccount)

If you get this message, this means that your product central was purchased in a unlike land or region than where you're currently located. Please attempt to redeem your product key at https://microsoft.com/redeem. If that doesn't work, please contact Microsoft support.

Microsoft business relationship limits for Function

The redemption process on https://office.com/setup and https://microsoft365.com/setup associates your Office product with your Microsoft account. Here are some important limits regarding your Microsoft account.

Your Microsoft account tin can accept only one Microsoft 365 Family unit subscription associated with it. If y'all apply the same Microsoft business relationship to buy or redeem multiple Microsoft 365 subscriptions, yous extend the amount of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Office devices you can be signed in to or increment the amount of online storage that's bachelor with the subscription. For more data, see What happens if I add another Role 365 for home subscription plan to my business relationship? and How sign in works in Office 365.
If you have Microsoft 365 Family unit and you lot need to support more than half dozen people on your subscription, nosotros recommend purchasing an Function 365 business subscription or volume license products of Role instead.
You can redeem up to 25 one-time purchases of Role 2019, Role 2016, or Office 2013 on the same Microsoft account. If you'd similar to purchase more than 25 copies of Function for work, we recommend purchasing an Part 365 business subscription or volume license products of Function instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851